Customer Service Tips
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I worked in retail when I was in high school, and then again while I was in college. I enjoyed it and I was really rather good at it.
In high school I worked in the house wares and gifts departments at the JC Penney near Washington, DC. While most of my friends were working fast food or in clothing stores in the mall, I learned all about good steel cooking knives, fine china, Kitchen Aid attachments, and expensive collectable figurines. I had a blast.
In college I went looking for the JC Penney again, because I was already familiar with the way they did business. This time I was hired to work in men’s suits! That rocked. I got paid to flirt, sell suits, and pin up alterations. The manager for the department knew that by hiring tall, pretty girls for her sales floor that she would increase sales. It worked. We were one booming department.
In both cases, I had managers who spent a lot of time training their teams. We were always in meetings, watching videos about product or customer service, and being given new goals. Let’s just say that while I learned equally as much from both managers, I sure enjoyed the meetings and trainings more when I was working in the men’s department. That was primarily because the manager made the subjects interesting and used entertaining training materials. It made all of the difference in the world.
There is a company called MaraStar that has a line of fun animated training videos, called ToonUps®, that get the same messages across that boring training programs do – but with humor and easy to remember clips. They have tons of professional office topics like office etiquette, planning, problem solving, and customer service tips. The difference is that the tone is light and engaging. It’s not any different than trying to teach a lesson to a class of second graders. The more engaging the presentation, the more people will remember.
“It’s not any different than trying to teach a lesson to a class of second graders. The more engaging the presentation, the more people will remember.” Good point to remember. Thanks for the link to Marastar, I will check it out.