PerlDesk 4.0 Now Available
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When I contact customer support at any given company these days, I skip the 800 number and the mailing address and go straight for e-mail. I like that communicating via e-mail gives me an instant record of all correspondence between myself and anyone at the business. All too often, though, I find that my messages have not been properly tracked on the business end and if several employees are involved, I often have to get on the phone anyway to help untangle the path my inquiry took.
Businesses of any size can afford to use simple customer management systems, like PerlDesk help desk software. This particular program implicitly tracks all incoming e-mails, logs all requests and issues so that any staff member can log in and see the full scope of the situation, and allows a variety of reports for tickets and other pieces of info. When you have a central system like this, anyone can login and have all of the information they need in order to interact with a customer. And, as more and more business applications are now, it is web-based and requires no on-site installation or backup.
Years ago, when I worked at a large non-profit professional association, we had an internal system that did many of the same things PerlDesk does, but it was clunky and complication. Nonetheless, what it did accomplish is that no matter who a member called and spoke with at the association, they always received consistent information since we were able to login and see the absolute most current status of any issues or communication of file about the member.
Even a very small business benefits by having a help desk set up. PerlDesk just happens to be the number one rated system of its kind. It’s worth checking out, since it is the industry standard.
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